Contact your cloud service admin for help. If a Forefront Threat Management Gateway (TMG) firewall is installed on the boundary of the network and the firewall requires client authentication, you might have to install and configure the Forefront TMG client program on the client device for Internet access. How to troubleshoot basic TCP/IP problemsĪt a command prompt, run nslookup determine whether DNS is resolving Internet server names.Įnsure that the proxy server settings in Internet Options reflect the appropriate proxy server, if a proxy server is used in the local network. For more information about how to do this, see the following Microsoft Knowledge Base article: If you can't access this website, troubleshoot network connectivity issues.Īt a command prompt, use the ipconfig and ping tools to troubleshoot IP connectivity. Resolution 1: Network connectivity is limited To troubleshoot this issue, use one or more of the following methods, depending on the likely cause of the issue. Tip: To diagnose and automatically fix several common Office sign-in issues, you can download and run the Microsoft Support and Recovery Assistant. Troubleshoot single sign-on setup issues in Microsoft 365, Intune, or Azure Signing in to Microsoft 365, Azure, or Intune by using single sign-on doesn't work from some devicesĪ federated user is prompted unexpectedly to enter their work or school account credentials For more info, see the following Microsoft Knowledge Base articles: If only federated users experience access issues, there's likely an issue with the SSO configuration. You can't sign in to your organizational account such as Microsoft 365, Azure, or IntuneĪccess issues aren't limited to federated users on the client computer. For more info, see the Microsoft Knowledge Base: If all other computers experience the same symptoms for the same user account, this behavior likely indicates that the issue is related to the user account. Non-browser app authentication doesn't fail for the same user account on other client computers. The keyboard on the client computer keyboard is working correctly, and the user name and the password were entered correctly. The non-browser app isn't set up for the cloud service.īefore you continue to troubleshoot this issue, ensure that all the following conditions are true: Prerequisites of the non-browser app aren't met.Īn old version of the Microsoft Online Services Sign In Assistant is installed. The firewall, proxy servers, or both require local authentication. Network connectivity to the cloud service is limited. The following client computer scenarios may cause this issue: Non-browser app authentication may not be fully functional if cloud service client settings aren't implemented correctly. This issue may occur for all client computers only if no computers at the company are set up for the cloud service. Usually, this issue occurs on a specific client computer or on a group of client computers. Users can successfully access the cloud service from other computers. Users don't experience these symptoms when they access the cloud service from other computers by using the same user account info. The user is prompted for credentials before the webpage loads. Internet Explorer can't display the webpage. When users try to access the cloud service portal by using a web browser from the same computer, the users may experience one of the following symptoms: Users can't authenticate to the cloud service by using the following rich client applications: Microsoft Azure Active Directory Module for Windows PowerShell (on a computer on which it is installed) Microsoft Azure Active Directory Sync Tool (on the directory synchronization server) When users try to authenticate a non-browser app to a Microsoft cloud service such as Microsoft 365, Microsoft Azure, or Microsoft Intune from a specific client computer, one or more of the following issues occur:Īdmins can't authenticate to the cloud service by using the following management tools:
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